Delivery and returns information
Find out everything you need to know about receiving your new bed or mattress and our policy for returns. We aim to make your experience with Comfort World Bed & Mattress Shop Northwich as smooth and transparent as possible.
Delivery times and coverage
When you order a bed or mattress from Comfort World Bed & Mattress Shop Northwich, you can typically expect delivery within 3 to 4 weeks. Currently, we offer free local delivery to locations within a 10-mile radius of our Northwich store. This ensures we can provide efficient and reliable service for our local customers.
Calculating your delivery cost
Delivery costs for your bed or mattress purchase are calculated based on the distance from our Northwich store. This ensures that our delivery charges are fair and reflect the logistics involved in bringing your new bed or mattress directly to your home within our service area.
Our returns policy for dissatisfaction
Your satisfaction is important to us. If you are not happy with your bed or mattress due to quality issues, you have the option to return it for a replacement or a refund within 3 to 4 weeks of delivery. Please contact us to initiate the return process and ensure a smooth resolution.
Damaged or faulty items upon arrival
In the unfortunate event that your bed or mattress arrives damaged or develops a fault shortly after delivery, please notify us immediately. We typically ask for photographs of the issue to assess the damage. We will then liaise with the manufacturer to arrange for a replacement, ensuring you receive a perfect product.